:root {
  --fondo: #f3f4f6;
  --superficie: #ffffff;
  --tinta: #111827;
  --tinta-2: #374151;
  --tinta-3: #4b5563;
  --borde: #e5e7eb;
  --marca: #283371;
  --acento: #0b5cad;
  --acento-osc: #08427c;
  --critico: #9f1d14;
  --alto: #e8590c;
  --medio: #f2b705;
  --bajo: #64748b;
  --chat: #eae6df;
  --burbuja-yo: #dcebdd;
  --radio: 12px;
  --sombra: 0 1px 2px rgba(17, 24, 39, 0.08);
  font-family: "IBM Plex Sans", system-ui, sans-serif;
  color: var(--tinta);
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--fondo); }
a { color: var(--acento); }
a:hover { color: var(--acento-osc); }
button, input, select, textarea { font: inherit; color: inherit; }
.mono { font-family: "IBM Plex Mono", ui-monospace, monospace; }
.oculto { display: none !important; }

/* ---- Barra superior ---- */
.barra { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 20px; background: var(--marca); color: #fff; }
.marca { display: flex; align-items: center; gap: 10px; }
.marca-logo { width: 32px; height: 32px; border-radius: 8px; background: var(--acento); display: grid; place-items: center; }
.marca b { font-size: 17px; }
.marca span { color: #c7d0db; font-size: 13px; }
.pestanas { display: flex; flex-wrap: wrap; gap: 4px; }
.pestanas button { min-height: 40px; padding: 0 14px; border: 0; border-radius: 8px; background: transparent; color: #c7d0db; font-weight: 600; cursor: pointer; }
.pestanas button:hover { color: #fff; background: rgba(255, 255, 255, 0.08); }
.pestanas button[aria-selected="true"] { background: #fff; color: var(--marca); }
.ia { font-size: 12px; padding: 4px 10px; border-radius: 999px; background: rgba(255, 255, 255, 0.12); }
.ia.sin { background: #fde68a; color: #3d2e00; }

main { max-width: 1400px; margin: 0 auto; padding: 20px; }

/* ---- Tarjetas y botones ---- */
.tarjeta { background: var(--superficie); border-radius: var(--radio); padding: 18px; box-shadow: var(--sombra); }
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; min-height: 44px; padding: 0 16px; border-radius: 8px; border: 1px solid var(--acento); background: #fff; color: var(--acento); font-weight: 600; cursor: pointer; text-decoration: none; }
.btn:hover { background: #eef5fc; }
.btn.principal { background: var(--acento); color: #fff; }
.btn.principal:hover { background: var(--acento-osc); }
.btn.gris { border-color: #9ca3af; color: var(--tinta-2); }
.btn.peligro { border-color: var(--critico); color: var(--critico); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.fila { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.etiqueta { font-size: 12px; font-weight: 600; letter-spacing: 0.05em; text-transform: uppercase; color: var(--tinta-3); }
.aviso { padding: 10px 12px; border-radius: 8px; background: #fff4e5; color: #7a3a00; font-size: 14px; }
.error { padding: 10px 12px; border-radius: 8px; background: #fdecea; color: #7f1d1d; font-size: 14px; }

.pildora { display: inline-block; font-size: 12px; font-weight: 700; padding: 3px 10px; border-radius: 999px; white-space: nowrap; }
.u-critico { background: var(--critico); color: #fff; }
.u-alto { background: var(--alto); color: #fff; }
.u-medio { background: var(--medio); color: #3d2e00; }
.u-bajo { background: #e2e8f0; color: #1e293b; }
.e-abierta { background: #dbeafe; color: #1e3a8a; }
.e-por_revisar { background: #fff4e5; color: #7a3a00; }
.e-en_aprobacion { background: #ede9fe; color: #4c1d95; }
.e-aprobada { background: #dcfce7; color: #14532d; }
.e-devuelta { background: #fdecea; color: #7f1d1d; }

/* ---- Chat ---- */
.chat-vista { display: flex; flex-wrap: wrap; gap: 24px; align-items: flex-start; }
.telefono { flex: 0 1 400px; width: 100%; max-width: 400px; height: min(780px, calc(100vh - 140px)); min-height: 520px; display: flex; flex-direction: column; border-radius: 28px; overflow: hidden; background: var(--chat); box-shadow: 0 10px 30px rgba(17, 24, 39, 0.18); border: 8px solid #111827; }
.tel-cabeza { display: flex; align-items: center; gap: 10px; padding: 12px 14px; background: var(--marca); color: #fff; }
.tel-cabeza small { display: block; color: #c7d0db; font-size: 12px; }
.tel-mensajes { flex: 1; overflow-y: auto; padding: 14px 10px; display: flex; flex-direction: column; gap: 8px; }
.burbuja { max-width: 84%; padding: 8px 11px; border-radius: 12px; font-size: 14px; line-height: 1.45; white-space: pre-line; overflow-wrap: anywhere; }
.burbuja.yo { align-self: flex-end; background: var(--burbuja-yo); border-bottom-right-radius: 4px; }
.burbuja.agente { align-self: flex-start; background: #fff; border-bottom-left-radius: 4px; box-shadow: var(--sombra); }
.burbuja img { display: block; max-width: 100%; border-radius: 8px; margin-bottom: 4px; }
.burbuja time { display: block; text-align: right; font-size: 11px; color: var(--tinta-3); margin-top: 2px; }
.nota { align-self: center; max-width: 92%; font-size: 12px; color: var(--tinta-2); background: rgba(255, 255, 255, 0.7); padding: 4px 10px; border-radius: 8px; white-space: pre-line; text-align: center; }
.tel-entrada { display: flex; gap: 6px; align-items: flex-end; padding: 8px; background: #f0ece4; }
.tel-entrada textarea { flex: 1; min-height: 44px; max-height: 120px; resize: none; border: 0; border-radius: 22px; padding: 11px 14px; background: #fff; }
.redondo { width: 44px; height: 44px; flex-shrink: 0; border-radius: 50%; border: 0; display: grid; place-items: center; cursor: pointer; background: var(--acento); color: #fff; }
.redondo.claro { background: #fff; color: var(--tinta-2); }
.adjunto { display: flex; align-items: center; gap: 8px; padding: 6px 10px; background: #f0ece4; font-size: 13px; }
.adjunto img { height: 44px; border-radius: 6px; }
.guia { flex: 1 1 360px; min-width: 0; display: flex; flex-direction: column; gap: 14px; }
.ejemplo { display: block; width: 100%; text-align: left; padding: 10px 12px; border: 1px solid var(--borde); border-radius: 8px; background: #fff; cursor: pointer; font-size: 14px; line-height: 1.4; min-height: 44px; }
.ejemplo:hover { border-color: var(--acento); }
.campo { display: flex; flex-direction: column; gap: 4px; }
.campo label { font-size: 13px; font-weight: 600; color: var(--tinta-2); }
.campo input, .campo select, .campo textarea { min-height: 40px; padding: 8px 10px; border: 1px solid #d1d5db; border-radius: 8px; background: #fff; }
.campo textarea { resize: vertical; }

/* ---- Paneles ---- */
.panel { display: flex; flex-wrap: wrap; gap: 20px; align-items: flex-start; }
.lateral { flex: 1 1 260px; max-width: 320px; display: flex; flex-direction: column; gap: 12px; }
.contenido { flex: 999 1 560px; min-width: 0; display: flex; flex-direction: column; gap: 16px; }
.lista-ins { display: flex; flex-direction: column; gap: 6px; }
.item-ins { display: flex; flex-direction: column; gap: 4px; width: 100%; text-align: left; padding: 10px 12px; border: 1px solid var(--borde); border-radius: 10px; background: #fff; cursor: pointer; }
.item-ins:hover { border-color: #9ca3af; }
.item-ins[aria-current="true"] { border-color: var(--acento); box-shadow: 0 0 0 2px #cfe2f6; }
.item-ins b { font-size: 14px; }
.item-ins small { color: var(--tinta-3); }
.cifras { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.cifra { background: #fff; border-radius: var(--radio); padding: 14px; box-shadow: var(--sombra); border-top: 4px solid var(--borde); }
.cifra span { font-size: 13px; font-weight: 600; color: var(--tinta-2); }
.cifra b { display: block; font-family: "IBM Plex Mono", monospace; font-size: 28px; font-weight: 500; }
.hallazgo { display: flex; flex-wrap: wrap; gap: 14px; background: #fff; border-radius: var(--radio); padding: 14px; box-shadow: var(--sombra); border-left: 0; }
.hallazgo .foto { width: 150px; height: 112px; flex-shrink: 0; border-radius: 8px; object-fit: cover; background: repeating-linear-gradient(135deg, #c9ced6 0 8px, #d7dbe1 8px 16px); display: grid; place-items: center; font-size: 12px; color: var(--tinta-2); }
.hallazgo .cuerpo { flex: 1 1 360px; min-width: 0; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
.hallazgo .ancho { grid-column: 1 / -1; }
.vacio { padding: 28px; text-align: center; color: var(--tinta-3); }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 12px; color: var(--tinta-3); padding: 8px 10px; border-bottom: 1px solid var(--borde); white-space: nowrap; }
td { padding: 10px; border-bottom: 1px solid #f3f4f6; font-size: 14px; white-space: nowrap; }
.desliza { overflow-x: auto; }
.cola-item { display: flex; flex-wrap: wrap; gap: 12px; justify-content: space-between; align-items: center; padding: 14px; border: 1px solid var(--borde); border-radius: 10px; }
.bitacora { font-size: 13px; color: var(--tinta-2); display: flex; flex-direction: column; gap: 4px; }

@media (max-width: 640px) {
  main { padding: 12px; }
  .hallazgo .cuerpo { grid-template-columns: minmax(0, 1fr); }
  .lateral { max-width: none; }
  .telefono { border-width: 4px; }
}

/* ---- Versión 2: fichas con el formato de la Ing. Prado ---- */
.titulo-serif { font-family: "Noto Serif", Georgia, serif; color: var(--marca); }
.pildora.tipo { background: #e8eef6; color: var(--marca); }
.ficha { background: #fff; border-radius: var(--radio); padding: 14px 16px; box-shadow: var(--sombra); border-left: 6px solid #ccc; display: flex; flex-direction: column; gap: 12px; }
.ficha-cuerpo { display: flex; flex-wrap: wrap; gap: 16px; }
.fotos { flex: 0 1 320px; display: flex; flex-wrap: wrap; gap: 8px; align-content: flex-start; }
.fotos figure { margin: 0; width: 152px; }
.fotos img { width: 152px; height: 114px; object-fit: cover; border-radius: 8px; display: block; }
.fotos figcaption { font-size: 11px; color: var(--tinta-3); display: flex; justify-content: space-between; align-items: center; padding-top: 2px; font-family: "IBM Plex Mono", monospace; }
.quitar-foto { border: 0; background: none; color: var(--critico); font-size: 11px; cursor: pointer; min-height: 28px; padding: 0 4px; }
.sinfoto { width: 152px; height: 114px; border-radius: 8px; background: repeating-linear-gradient(135deg, #c9ced6 0 8px, #d7dbe1 8px 16px); display: grid; place-items: center; font-size: 12px; color: var(--tinta-2); }
.campos { flex: 1 1 420px; min-width: 0; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
.campos .ancho { grid-column: 1 / -1; }
.btn.principal { background: var(--marca); border-color: var(--marca); }
.btn { border-color: var(--marca); color: var(--marca); }
#marca-logo { background: #fff; overflow: hidden; padding: 2px; }
@media (max-width: 640px) { .campos { grid-template-columns: minmax(0, 1fr); } .fotos { flex-basis: 100%; } }

/* ---- Login ---- */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; background: var(--fondo); }
.login-caja { width: 100%; max-width: 380px; display: flex; flex-direction: column; gap: 14px; }
.login-caja img { width: 72px; height: 72px; object-fit: contain; }
.login-caja input { font-size: 22px; letter-spacing: .3em; text-align: center; }

/* ---- En el celular, la app ocupa la pantalla: sin marco de teléfono ---- */
@media (max-width: 640px) {
  .barra { padding: 8px 12px; gap: 8px; }
  .marca b { display: none; }
  .marca > span { font-size: 13px; }
  .pestanas { width: 100%; overflow-x: auto; flex-wrap: nowrap; order: 3; }
  .pestanas button { white-space: nowrap; min-height: 40px; padding: 0 12px; font-size: 14px; }
  .telefono { border: 0; border-radius: 12px; max-width: none; flex-basis: 100%; height: calc(100dvh - 150px); min-height: 420px; box-shadow: var(--sombra); }
  main { padding: 8px; }
  .ia { font-size: 11px; }
}